- Reqid: 3148
- Job Category: Clinic Associates Team
The Clinic Associate is responsible for delivering the Perfect Visit experience in one or more of the following service lines: Daily Care, Family Medicine, Mental Health, Women's Health, Dermatology, and Podiatry. This can include scheduling appointments, updating medical records, checking patients in and out for appointments, performing blood draws, processing labs, and maintaining inventory.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
Check patients in and out for appointments.
Schedule new appointments as needed.
Process patient payments.
Educate patients on how to navigate their ZoomCare medical record.
Maintain patient’s demographic and insurance information.
Perform blood draws and finger sticks while adhering to all written laboratory standards.
Process collected specimens and document results.
Maintain supply inventory; order, receive, and store supplies.
Work with and maintain some basic medical equipment.
Provide emergency care to patients when necessary.
Support medical providers as needed.
Ensure the clinic remains clean and neat.
Other duties as assigned.
QUALIFICATIONS
High school diploma or GED equivalent; bachelor’s degree preferred.
1+ year of healthcare, customer service, or administrative experience, or an equivalent combination of education and experience.
Strong verbal, written, interpersonal, and communication skills.
Able to maintain patient privacy and confidentiality.
Proficient in Google Suite, Microsoft Office, AthenaOne, and other relevant software applications.
Excel in a fast-paced work environment, thriving under pressure and time constraints.
Current BLS for Healthcare Providers certification from a recognized and reputable organization (e.g., American Heart Association, Red Cross) or the ability to obtain one within 1 month of hire.
Ability to complete ZoomCare’s phlebotomy training program within six months of hire.
WA: Must be able to obtain a Medical Assistant- Phlebotomist license within 6 months of hire.
OR: Must hold a current phlebotomy license; equivalent licensure or training experience, preferred.
WA: Must be able to obtain a Medical Assistant- Registered license within 1 month of hire.
Preferred: Current licensure/certification as a; Certified Medical Assistant, Clinical Medical Assistant, National Certified Medical Assistant, Clinical Medical Assistant Certification or prior experience as a Medical Assistant - Registered.
WORKING CONDITIONS
Frequent walking, sitting, standing, and reaching overhead.
Occasional crouching, kneeling, and bending.
Prolonged periods of standing/sitting and working at a computer.
Must be able to lift up to 40 pounds at time.
Ability to move to a different clinic location based on business needs.
Patient volume may often require more than your scheduled hours per week or work outside of regular business hours to complete essential duties of this job.
Occasional reaching and lifting of small objects and operating office equipment.
Ability to adjust focus between close and distance vision.
Exposure to sensitive and confidential information.
Ability to be fit tested and wear a respirator, when required.
REPORTING STRUCTURE
Reports to: Area Manager
Dotted-line Reports to: N/A
Direct Reports: N/A